Yes, we ship all over the world to ensure that every customer will enjoy his or her shopping experience with us.
Order processing times are between 1-5 business days after the day you placed your order. Most packages are prepared within 24 hours, but if our partners are exceptionally backed up, processing times may go up to 5 business days following the day you placed your order.
Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing of your product. Then your credit card information will be purged.
If your payment does not successfully process or if it is declined when trying to complete your purchase, you will have an opportunity to enter a new card number or alternative form of payment prior to completing your purchase.
Our bags that are made with polyurethane or ‘vegan-leather’ are very durable, and unlike real leather, they are waterproof.
The best way to care for your purse is to be gentle and treat it like your other purses. When not in use, properly store it away in a cool and dry place. To clean any dirty areas, use some warm, mild, soapy water and a cloth to gently spot clean.
If there are any wrinkles or light creasing, we do not recommend applying any sort of heat, as that will damage the bag. We recommend stuffing the bag and letting it sit for a few days, as that will usually smooth out the wrinkles or creases.
The smell coming from the bag is sometimes caused by the process of producing the bag or from the time it spent in the shipment when it was being shipped.
To get rid of the smell safely, we recommend placing a dryer sheet inside the purse to absorb any odors and leave it for a few days.
Alternatively, they could also air out the purse outside for a few days.
We don’t recommend spraying too much Febreze or other sprays inside or outside the bag, as they ruin the purse.
Order Information & Concerns
Once an order is placed, you have 6 hours to request a cancellation. Please email us ASAP with your name and order number so we can try to cancel your order. There's no guarantee we can make it, especially once the 6 hours delay is expired, but we'll do everything we can!
Once an order is placed, our warehouses staffs can pack and ship out your order within 24 hours, so it's not always possible to process address change requests.
If you notice an error, please email us ASAP with your name and order # so we can try to make correction(s) to your package before it departs. There's no guarantee we can make it, especially once it leaves our warehouse, but we'll do everything we can!
There are two ways to check the tracking information available for your package:
1. In your Shipping Confirmation email, you'll receive a link to your tracking information. From there, you can monitor the shipment’s progress until the package is delivered to your door.
2. You may enter the tracking number provided to you at the following website: https://www.17track.net/ (Note: The local carrier will be provided in the details of your tracking information.)
Regrettably, orders that have already been placed cannot be changed and discounts cannot be added after a purchase has finalized. Instead, please use your code on your next purchase!
If you do not receive an email from Ron Pon Pon within a few hours of placing your order, be sure to check your personal Spam folder. Alternatively, the email address on file might be spelled incorrectly.
If you are still unable to locate the confirmation email for your order, please contact our Customer Care team by clicking here.